Return & Refund Policy
Executive Summary
- • 14 Days, Risk-Free: You have 14 days from delivery to request a return.
- • Strict Condition Requirements: Items must be unworn, with all original tags attached, and returned in original packaging. Try-on is permitted.
- • Free Returns: Approved returns qualify for complimentary return shipping.
Your Return Journey
Complete the return request through our official portal within 14 days of your order being delivered. Requests submitted after this period are automatically ineligible.
If approved, you will receive full return instructions along with your complimentary return shipping arrangement.
Prepare your item in its original packaging with all tags attached. Our return shipping service will handle the shipment back to us at no cost to you.
Once received and approved after inspection, your refund will be issued immediately to the original payment method, less a 1.9% handling fee.
1. Eligibility Requirements
To qualify for return consideration, merchandise must be unworn beyond try-on, unused, unwashed, unaltered, and free from fragrance, cosmetic residue, stains, damage, or visible wear.
All original tags, seals, designer labels, and protective materials must remain attached and intact. Returns must include the original packaging in which the item was delivered.
2. Filing Deadline & Shipping
- Return Filing Window: Return requests must be submitted within 14 days of the confirmed delivery date.
- Complimentary Return Shipping: Approved returns qualify for free return shipping arranged by Velina Noir.
3. Refund Processing
Approved refunds are processed only after physical receipt and inspection of the returned merchandise. Once approved, the refund is issued immediately to the original payment method, less a 1.9% handling fee.
4. Liability Limitation
Velina Noir is not responsible for returns lost, delayed, damaged, or abandoned while in transit prior to collection by our approved return shipping service.
Owned and Operated by VELINA STUDIO LLC (Business ID: 0008108917)
1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110